Includes Premium Support for 1 year and minor and major product updates. As a customer with a Premium Support plan, you’ll receive support by email within 1 UK business day (consider UK bank holidays). Issues that are genuinely urgent or cannot be resolved via email within a reasonable time, are escalated to online assistance via WebEx. Minor product updates are updates within the same major version of a product (e.g. ver. 5.4 is a minor update of ver. 5.3). Major product updates are updates to a higher major version of a product (e.g. ver. 6.0 is a major update of ver.…