Microsoft365 – Page 2 – AxioWorks Ltd

Introduction

Virtual agents and bots have become an essential part of customer support in every business. It provides the fastest way to provide the information a customer is looking for without waiting for a customer support agent or searching through a website. They can cover large no of use-case scenarios including providing product information, helping with flight/hotel bookings, or tracking orders.
Today we will take a look at how easy it is to create a Power Virtual Agent and integrate it with a SharePoint list using PowerAutomate Flow.

SharePoint Lists has played a pivotal role in building customised solutions on top of SharePoint making SharePoint not just a CRM or DMs but a development platform for developing solutions delivering a wide range of business scenarios. Every SharePoint developer/end-user have used lists in one way or another whether it’s just for creating announcements/tasks or storing complex relational data for an application.

But when it comes to list-based scenarios that include share, track and view list-based information, SharePoint Lists out of the box fall short and require some customisation by developers to fulfil business requirements. In order to fill the gap, Microsoft introduced the launch of a new tool in the Microsoft365 world called Microsoft Lists at the MS Built Conference 2020. According to Microsoft, Lists “makes it simple to create, share and track data and information,” and will offer features like issue tracking and status reporting from within Teams and SharePoint.

Today, we are going to take a good look at this new and shiny tool of Microsoft and how it compares against the SharePoint Lists.

Create a Power Virtual Agent and integrate it with a SharePoint list

Introduction

Microsoft Lists: The Evolution of SharePoint Lists

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